Business Analyst

Over Gamma

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.  

We are a thriving, fast-growing company. For us, employees and customers are central. We are the choice for business communications. We are expanding further and further in Europe, taking a new and exciting path that will enable us to lead and set the tone this decade and beyond.  

To help support our Technology teams,

we are looking for a Business Analyst who will focus on understanding the end-to-end processes within our Benelux products and services. You’ll be the champion of best practices across the group, while helping to deliver change and improvement and search out new technological opportunities for the team. 

• Location: Hybrid (office in Amstelveen) 

• Working hours: Full time preferred, but 80% is also possible 

What you’ll be doing 📞 

• Your fundamental responsibility will be to analyse and optimize Gamma’s business processes, portals, and other interfaces. You’ll identify new opportunities in workflow deliver change and improvement in line with an overall digital strategy and the planned development of products and services.   

• Our team of highly experience Business Analysts operate with clear centres of excellence across Systems Integration, Business Process reengineering and User Experience focused design.  

• User Experience with our products and services is a key opportunity to differentiate, whether this is as an end user, their IT manager, a channel partner or indeed our own employees.  This function will be accountable for designing these interfaces and ensuring they flow through to efficient support processes, either human or automated.   

• This role is the key in the implementation of a Digital Strategy, reducing customer effort and in turn our support costs across the organisation.  

• This role within Business Process Engineering will be responsible for:  

• Identifying customer and operational support requirements, enabling partner self-serve capability and a joined up digital user experience across products – this will be for new product developments as well as existing products across our 3 main channels i.e. Direct, Wholesale and Simplicity  

• Organisational gearing – breaking the relationship between subscriber growth and support overhead  

• Requirements gathering, documentation and prioritisation - MVP through to industrialisation. MoSCoW requirement documentation allowing for clear sprint planning  

•  There will be a foundation of customer engagement at the heart of this role within the BPE function with analytics and verbatim driven insight a key part of the planning and delivery process.  

What you’ll need 🚀 

• Proven experience with customer journey mapping & requirement capture and definition 

• Ability to interrogate business insight to understand the customer experience. 

• Prior experience working in a Business Analyst role, minimum 2 year needed. 

• Fluent in English, both written and spoken. Ability to speak Dutch, German, or Spanish are a bonus, but not required. 

• Strong interest in AI, automation and cloud communication technologies 

• Strong communication skills and customer-oriented thinking 

Cultural sensitivity and solid understanding of the Dutch market 

What do we offer? 💰  

• 25 days of Holiday  

• A competitive salary  

• Very good pension plan  

• Learning & Development via our learning platforms  

Weekly bootcamp sessions to keep you strong & healthy 

A few things to note ✨  

• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.   

• We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.   

• We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.   

• We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.  

• Unfortunately we are not able to offer visa sponsorship for this position. You must have valid right to work in the Netherlands to be considered eligible. 

• Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless approved by Gamma's recruitment team.