Manager Operations

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Manager Operations

At Gamma Communications we're currently looking for a Manager Operations.

Full-time · Amstelveen

About the job

Here at Gamma we are seeking a Operations Manager to join us in our Amstelveen office. You will be responsible for leading the technical department and plans, coordinating and organising all technical processes. You will also be responsible for managing and overseeing the Customer Success Team (Operations) consisting of Service Delivery and Technical Support team as well as SystemOperations sub-departments.

Your main responsibilities:

  • Connecting/realising company strategy into operations strategy
  • Unifying different sub-departments into one team
  • Improvement of systems, processes, collaboration, ways of working
  • Increasing employee satisfaction and partner/customer satisfaction
  • Collaboration with customer success Gamma UK
  • A well-functioning team with satisfied employees and internal and external customers
  • Strategical formation planning

About you

  • High level of judgment and critical thinking, necessary to deal with the range of strategical, tactical and operational challenges that arise from achieving the purpose described above and bearing the responsibilities described above. 

  • High level of preparing decision making for C-level, necessary to deal with the range of strategical, tactical, and operational challenges that arise from achieving the purpose described above and bearing the responsibilities described above.
  • High level of innovation, to make operations successful for now and the future. Innovation in processes (keep it simple), innovation in working together to make give the best service for customers and connecting/working smart with group.
  • High level of communication and interaction within departments, other departments within Gamma NL, group. Operations is a central point in the company and that’s where all the processes come together. Keeping overview is of high importance.
  • High level of (written and verbal, Dutch and English) interaction with departments, group, customers.
  • Indirect P&L responsible: make service profitable, KPI’s on service and customer satisfaction.
  • Performing this role in the (changing/developing/rebuilding/integrating) Gamma Benelux-Organisation requires an all round profile, capable of switching rapidly between strategic, tactical, and pragmatic/operational level.

What do we offer

In addition to the prospect of a permanent appointment, career opportunities and a competitive salary, we offer:

  • Hybrid working; so both from home and at the office
  • Varied work where you can learn a lot
  • Continue to learn and develop online through courses and training
  • A pleasant workplace with a nice team of colleagues
  • Every Thursday (optional) an hour of sports at the office with colleagues and our Gamma Bootcamp instructor
  • Team activities, outings, and fun drinks

Apply here

Do you want to strenghten our team as Manager Operations? Please contact us and/or apply via this button.